Get in touch
Contact Us
Questions about your subscription, a request for refund, feedback, or a bug report — we're here to help. We read every message and typically reply within 24–48 hours.
Email
support@astralread.com
Best for: refund requests, account issues, subscription questions, data-protection requests, detailed bug reports with screenshots.
Reply within 24–48h →
Telegram
@AstralRead_Support
Best for: quick questions, short chats, interpretation help, community discussion. Note: please do not share sensitive account information in a public group.
Join the group →
Operator information
Service Operator
AstralRead is operated by Viktor Balakirev, an individual (natural person) and tax resident of Montenegro.
Operator
Viktor Balakirev (individual)
Tax residence
Montenegro
Address for correspondence
c/o Aleksandrova Obala 33, Zelenika, 85347 Herceg Novi, Montenegro
Website
astralread.com
Founded
28 October 2019
Payments are processed by Lemon Squeezy, Inc. (a Delaware corporation) acting as Merchant of Record. Payment-related invoices and tax documents are issued by Lemon Squeezy on our behalf.
Tips
Which channel should I use?
Email — for anything that involves your account, billing, personal data, or requires a written record (refund requests, GDPR requests, legal matters). Please write in English or Russian.
Telegram group — for quick questions, feature suggestions, interpretation discussions, or community chat. Do not post your email address, subscription details, or birth data in a public group.
Urgent technical issues — if the site is down or you cannot access your account, email us with the subject line
URGENT and we will prioritize it.